How to choose your RPA technology?

RPA robots are storming their way into organizations of all sizes, operating in different industries around the world. They free people from tedious manual and repetitive tasks, enabling them to focus on more valuable and creative work – which is exactly the kind of work that employees typically lack time for and which, incidentally, provides the greatest business value in terms of customer service and relationship building. As a result, people become more productive and business processes take less time to complete.

Another benefit is that software robots eliminate the errors that frequently occur when people are forced to work like machines. As a result, tasks can be completed in less time and without errors, which translates to operational cost savings. An RPA investment typically pays off in less than 12 months.

While companies are increasingly embracing the idea of implementing RPA robots, many are still wondering which technology to choose. So, what are the attributes of an ideal RPA platform?

1. Start with simplicity and ease of implementation and operation. The best solutions democratize access to technology in the sense that robotic automation can be managed, at least to some degree, by business staff after a brief training course, without involvement from highly skilled software developers.
2. Pay attention to the architecture and its scalability. We recommend thinking about robots in terms of your entire long-term RPA program. You may be implementing your first robot today, but you should already be thinking that in a few years’ time, you are going to have a small army of robots that automate many complex processes. Clearly, you wouldn’t want to have to switch your technology platform at that point.
3. Naturally, a rich feature set is important, especially when it comes to corporate governance and regulatory compliance functionality. The robots’ operation can be logged in detail, which makes it easier to ensure and demonstrate compliance in regulated industries. In the GDPR era, this applies to virtually any organization rather than to selected sectors.
4. Today, companies are increasingly thinking of IT in terms of services, with leading technology making virtually all of their offerings available as a service. In this context, the RPA robot-as-a-service concept is an excellent idea that delivers speed and operational flexibility without up-front investments and with predictable future costs. An RPA platform should offer the ability to purchase robots as a service.

While there are various RPA platforms available on the market, Betacom recommends the one from UiPath – a company which is recognized by analysts as the RPA market leader and with which we collaborate as partners. As members of the elite UiPath Services Network (USN), we can give our customers the assurance that we will provide the best quality of services – guaranteed by UiPath certification. We believe that this is the best technology on the market and we will be happy to explain in detail why we think so. If you are interested, please contact our experts.