Business process automation is one of the main trends in digital transformation, and Robotic Process Automation (RPA) is a technology that boosts performance and efficiency. Robots can quickly and effectively accelerate business processes, cut costs, increase productivity and improve customer service. What’s more, this can be accomplished within a relatively short period of time.
While programming skills are not required to get your first RPA robot up and running, let’s be honest: this is not as easy as it seems – especially if you consider that the success of your first project is crucial in the sense that it allows you to gain momentum and rapidly implement more robots. And vice versa, if the outcome is disappointing, it may discourage your organization from adopting RPA altogether.
Successful implementation of robotic automation does not require a large budget, but it does require good preparation and a solid strategy. Business processes must be evaluated – with a particular focus on those that occupy most of your employees’ time or are the biggest source of frustration for your customers. This evaluation may take the form of a workshop that helps identify the areas and processes that stand to gain the most from automation.
Next (or in parallel), you can start a proof-of-concept project that consists in building a part of a robot (or a small robot) as a technology demonstrator and as an example of the robot’s actual functionality.
All that requires a multidisciplinary team consisting of representatives of different business units as well as RPA technology experts. And this is where, in many cases, the hard part begins. Finding or training an expert on software robots is not only expensive but also – and above all – time consuming. And even if you manage to do that, the expert will probably lack the experience needed to complement his or her theoretical knowledge. So, a better solution is to find a technology partner.
Working with a partner who has the necessary know-how in process implementation and domain system integration as well as hands-on experience and expertise gained from multiple RPA projects and other IT engagements will enable you to:
- first of all, reduce the time to value of your RPA investment and accelerate the digital transformation of your entire organization
- maximize the benefits from the use of the robot(s)
- reduce the risk of critical errors
- reduce costs, especially if you consider the option to use robotics-as-a-service.
This is exactly why it makes sense to seek assistance from a trusted and experienced partner. In this context, it is worth noting that Betacom is a listed company with more than 20 years of experience in IT integration and a member of USN, an elite group of partners certified by the RPA market leader – UiPath. So, if you are planning to launch an RPA program, consider working with a partner, and if you decide to do so, choose Betacom. We will put you on a fast track to success.
English (UK) 
Polski