How do I choose my robotic automation partner?

If you are launching an RPA program, it’s a good idea to team up with a technology partner. Why? We have explained this in another post on our blog, but in a nutshell, this is about achieving success more quickly, at a lower cost and with less risk. However, there are more and more companies on the market that claim to specialize in automation and software robots. So, how do you confidently choose a partner that you can rely on?

What are the characteristics of an ideal robotics partner?

1. The partner’s team needs to have expertise and experience gained from a significant number of RPA projects. In particular, the partner should have technical and business experience across different industries and markets, because this is the only way to take advantage of the partner’s support to drive your digital transformation.
2. The partner must be accredited and certified by an RPA technology vendor recognized by industry analysts as a market leader. So, it is worth reviewing, for example, Gartner’s Magic Quadrant to identify the leading vendors in the marketplace and verify the partner’s credentials.
3. The partner must offer adequate, efficient and cost-effective post-implementation support for your RPA program. A good partner supports its robots after they are commissioned, too, by providing assistance to adjust their operation, solve problems, maintain the required infrastructure, implement more robots and take your entire RPA program forward.
4. As an added bonus, the partner should offer services using different financing models, both traditional and service-based. For example, the robots-as-a-service model is becoming increasingly popular.
5. It is also nice if the company has a strong background and has been active – preferably for an extended period of time – in different areas of IT. This will enable the provider to integrate RPA robots with other systems, paving the way for hyperautomation.

A partner like that will be able to offer expert assistance at every stage of your RPA program and provide support in all areas of the different projects – not only in terms of technology but also in business aspects.

The right partner will assist you in the analysis, planning, programming, implementation, commissioning, testing, maintenance and development stages of your RPA program.

To learn more about the benefits that Betacom can offer you as your robotics partner, visit our website or contact our RPA experts directly.